Customer Care Advisor – Mamas & Papas
Closing date: 12/05/25
A well-established, family-run baby and nursery brand, Mamas & Papas has been a trusted name in the industry for over 40 years. Known for its award-winning products and excellent service, the company continues to grow, and now has opportunities available for Customer Care Advisors to join its friendly and supportive contact centre team, based at the Head Office on the outskirts of Huddersfield.
Customer Care Advisors are the reassuring voice at the end of the phone or behind the email, helping customers with queries about their purchases from stores, online, or via retail partners. This is a customer-focused role where empathy, efficiency, and excellent communication are key.
Role details:
• Permanent and temporary part-time positions available (22.5 hours across three full days)
• Full training provided in call and email handling, systems, and product knowledge
• Working hours are Monday to Friday, 09:15–17:30, with 1 in 3 Saturdays (09:00–17:00) worked, and a weekday off in lieu
Key responsibilities:
• Handling customer calls and emails professionally and efficiently
• Resolving product queries and issues with a positive, solutions-focused attitude
• Working closely with team members to provide outstanding service
• Representing the brand and creating positive customer experiences
Ideal candidates will have:
• Experience in customer service or call centre environments
• Strong communication and problem-solving skills
• A genuine desire to help customers and create memorable service moments
Benefits include:
• 33 days holiday (pro-rata for part-time), rising to 40 with service
• Company bonus schemes
• Free onsite parking and subsidised canteen
• Staff discounts for friends and family
• Health and wellbeing programmes
• Flexible leave for family, carers, fertility treatment, and bereavement
• Recognition and appreciation schemes
• Supportive and inclusive working environment
• Great career development opportunities
Mamas & Papas celebrates diversity and is proud to support an inclusive workplace for people of all backgrounds.
See more here
Apply now to join a customer-focused, passionate team at a leading family brand.
